Usability testings

As an expert on documentation, I know how to pretend to be a clueless user. As somebody who wasn’t involved in your product development, I may not even need to pretend. This ignorance gives me the ability to help with usability testing, which happens naturally when I write the tutorial and come across something that could be easier.

Very often I even uncover product bugs, because I don’t know the “proper” way to do things, so I try different things than what your developers and QA try.